Loving the convenience of The Hamilton’s resident app? It’s designed to make life in our luxury apartment community smoother, especially when it comes to submitting service requests.

Need something fixed in your apartment? A few taps on your phone will get our maintenance team on the job in no time.

Follow this guide to see just how easy it is!

Step #1: Download the App

First things first—you’ll need to download our resident app if you haven’t already. If you have it, skip ahead to Step #2.

To get started, search for “Active Building” in the App Store or Google Play Store. Once you’ve downloaded the app, enter your details to match your account with The Hamilton, then complete the setup process.

Step #2: Navigate to the Service Requests Tab

New to the app? Take a moment to explore! You’ll find the Service Requests tab in the app menu by tapping the three lines in the upper left corner.

Once you’ve located it, you’re ready to submit your service request.

Step #3: Submit a Service Request

On the Service Requests screen, you’ll see sections for New, In Progress, and On Hold requests—perfect for tracking your submissions.

To start a new request, tap the + button to bring up the form. Be sure to include a contact phone number and describe the issue. For faster service, add a photo or video, and select the appropriate service category. The more details, the quicker we can resolve your issue!

Emergency Maintenance Requests

In case of a maintenance emergency, skip the app and call us directly at 501.255.9800—day or night.

During office hours, a staff member will assist you immediately. After hours, follow the prompts for emergency maintenance and leave a message. Our on-call maintenance team will respond promptly.

Wondering what qualifies as an emergency? Here’s a quick rundown from your Resident Handbook:

• No heat in winter (below 60°F)
• No A/C in summer (above 80°F)
• Plumbing leaks or sewer stoppage threatening damage
• Toilet stoppage (if only one bathroom)
• No electricity, water, or hot water
• Broken exterior doors, locks, or windows
• Any condition posing a fire risk
• Gas odor

Step #4: Track Your Service Request

After submitting your request, it will show up as New on the Service Requests tab. When a technician starts working on it or puts it on hold, the status will update accordingly. You’ll also receive email or text notifications based on your communication preferences.

Once the request is completed, it will move to the Closed section.

Was this blog helpful? If you still have questions, just shoot us a message!